Feedback from our guests
All these comments are taken, word-for-word, from a departure card delivered to the guest just before they leave.
Recent guest comments
~We will be back next month and plan to stay with your space!" - Paradise Street - 21st December 2011
"Many thanks for helping carry my bags to the apartment" - Marino Place - 20th December 2011
"Great apartment although we found there was NO phone signal on either Vodafone or O2 which was the only drawback. As usual another very easy and relaxing weekend due to the professional way Your Space is run." - Marino Place - 4th December 2011
"A huge thank you to Steve and Helen for upgrading us to the lovely apartment we were in. Mandi was wonderful in ever way. She even fixed the en-suite broken tap! Thank you so much Mandi for your friendly welcome and remaining in touch." - The Hamiltons - 3rd December 2011
"Superb accomodation and location. Very smooth and professional." - The Hamiltons - 29th November 2011
"Really appreciated milk tea and coffee when we arrived and also soap and shampoo due to restriction in air travel. Only little thing would have loved mirrors in the bedroom." - Paradise Street - 29th November 2011
"The washer stopped mid-rinse and i had to turn it off and back on again. Everything else was amazing. Thanks!" - The Hamiltons - 23rd November 2011
"Mandi, our check in was extremely friendly and helpful. Overall an excellent exprience. Great business!" - Paradise Street - 11th November 2011
"I like this apartment very much. The location, colours in the apartment, the kitchen, the view ...... Everything is perfect. All the staffs are very kind and nice. They are very helpful. During my stay Paul helped me and tried to meet my requests (moving to another apartment)" - Riverside Place - 7th November 2011
"Lovely welcome basket, very useful." - Riverside Place - 5th November 2011
"Excellent facilities + very comfortable. Attention to detail in the equipment is very impressive. Staff were very responsive + helpful+interested in our comments. Thanks!" - Marino Place - 29th October 2011
"Good services. Comfortable stay as before. Will come back again. Thank you." - Garden Court - 25th October 2011
"Beautiful appartment, with everything anyone could want at hand. I will defenetly use your space again. Everything is done exceptionally well. Thank you. The only issue we had was connecting to the internet, but one phone call to Mandi at the office and it was soon renewed. Thank you again :)" - Marino Place - 16th October 2011
"I have already recommended several people to your site. Thank you!" - Riverside Place - 15th October 2011
"We have loved staying here, this has been a real home away from home while I was on business accompanied by my family. The apartment was well appointed and very spacious with plenty of room to relax. If we are ever in Cambridge again we will stay again" - The Hamiltons - 9th October 2011
"Two small details, neither bathroom had a toilet paper holder or soap dish for the shower otherwise very well equipped. We travel to the UK freqently especially London and we always rent a holiday property. This apartment is great and your service is excellent. We hope to see you in London in the future" - Riverside Place - 5th October 2011
"This was an excellent place to stay was the best i have stayed in and I have been travelling to UK for 35 years" - Marino Place - 5th October 2011
"Comfortable and relaxing apartment, Ill recommend to my friends who visit cambridge" The Hamiltons - 1st October 2011
"This was by far one of thew best accopmmodation experiences I have had. Large spacious and comfortable from the moment I walked in. The elevator was magnificent for a girl with 4 large heavy bags even just to the first floor, More great things than there is space to write!!! All enquiries were responded to quickly and details of check in especially contactn umbers, the manual although I didnt need it much was comprehensive and useful." - Marino Place - 1st October 2011
"A special thank you for allowing me to place my bags in the unit earlier than the official check in time and calling me when the room were ready to occupy and definite thumbs up!!!!" - Norwich Street - 1st October 2011
"All arrangements were excellent" - Norwich Street - 30th September 2011
"Great location, pleasant facility we'd be happy to stay here again" - Riverside Place - 24th September 2011
"My mom joined me on this trip and having never stayed in this type of set up instead of a hotel room she is now a believer, she also loved it!!!!!" The Hamiltons - 19th August 2011
"The apartment was fantastic and had everything that we needed. Big thanks to Mandi who rescued us when we got locked out of our apartment. The apartment was spotless, weve had a great stay." - The Hamiltons - 18th August 2011
"We will recommend to friends. We didnt need help during our stay but am sure you would have been responsive" - Garden Court - 16th August 2011
"The apartment is very well equipped, the microwave didnt seem to be working but we didnt need it. On arrival we were greeted and shown the facilities and this was very much appreciated" - 13th August 2011
"Apartment exceeded our expectations, great service, top notch apartment" - Garden Court - 10th August 2011
"Very nice place and service - thank you" - Paradise Street - 4th August 2011
"I would choose Your Space again and would book directly. The lady who met us was very friendly and helped sort out our parking and additional bed" - Norwich Street - 1st August 2011
"We were very comfortable and enjoyed our stay. Hope to see you next year - many thanks" - 17th July 2011
"Very helpful and friendly staff, some minor problems with lock, dishwasher and phone but sorted out quickly" - Meadowcroft - 10th July 2011
"Attentive team - thanks!" - 5th July 2011
"We wouldnt stay anywhere else in Cambridge, all 3 apartments we have stayed in have been of an extremely high standard - Market Rise - 2nd July 2011
"staf were very helpful during booking and worked seamlessly with our university bursar" - 2nd July 2011
"Much appreciated the warm welcome from the staff (Mandi) even as it was very early morning (7am!!)" - Paradise Street - 25th June 2011
"Could not fault the apartment, the staff, level of service, facilities or ambience of the whole experience, will definitely be back!!!" - Riverside Place - 14th June 2011
"The apartment was better in real life than on the internet so spacious and had a great kitchen" - 12th June 2011
"Mandi was extremely helpful and friendly" - 12th June 2011
"The best serviced apartment & actually the best accommodation Ive stayed in the UK. The apartment was stylish and comfortable but best of all was the way youd thought of everything, bread, milk, dishwashing and laundry detergent, appliance manuals a coffee maker, a cheese grater, overseas adaptor plug and no fuss internet access. Thanks for making our time in Cambridge so happy." - 12th June 2011
"Mandi was an excellent help thank you" - Norwich Street - 11th June 2011
"The apartment was very well appointed with great amenities, washing machine, dishwasher etc. Thanks for a great stay!!" - 8th June 2011
"The service given is excellent I wish I can stay longer. The most convenient apartment i ever stay in my life. Hope to stay with you another time thank you so much." - Norwich Street - 20th May 2011
"The information pack was a great help and also the town map" - Meadowcroft - 13th May
"Very quiet, excellent locaiton, close to Tesco and beautiful views." - Riverside Place - 3rd May 2011
"We have stayed her before and we were glad that the standards was maintained till now, great work!! Thank you for a pleasant stay" - 27th April 2011
"We loved this apartment, stairs were definitely copable and the location was just right for River lane. A bit noisy with indiustrial trucks but accommodation was superb in every way." - 25th April 2011
"very good quality apartment great to get all the practical bits like dishwasher tabs, toilet rolls etc as it makes everything easier on the first night" - 25th April 2011
"Apartment very nice- spacious and spotlessly clean" - 24th April 2011
"Throughtly enjoyed our stay - a great base especially with kids better than a hotel" - 24th April
"Excellent greeting service, apartment size, very comfortable, good location will definietly use again and recommend" - 21st April 2011
"The person letting me in realised there was a bulb gone and replaced it immediately excellent service!!!!!" - 9th April 2011
"Compared to hotel, more space, price was better and the apartment was nicely decorated and presented" - 11th April 2010
"The standard of kitchen was far better than I had expected. I also enjoyed the privacy withour being involved or noticing any maintenance or cleaning visits in and around the apartment. I really enjoyed it" - 5th April 2011
"All staff friendly, helpful and a good face of the company, very pleased!!!" - 3rd April 2011
"The staff called to confirm time of arrival which was very helpful, all the requested items, extra bed, car park fobs cot fans etc were all present on arrival meeting our expectiations. Leo was present to orientate us to the facilities - Great Job!!! The apartment is very modern with all the necessary amenities dishwasher, washer/dryer and cooloing facilities it is also very spacious and well kept, very good value for money for large families - Well Done!!!!" - 3rd April 2011
"You have the best and well thought our welcome basket I have ever seen, I really like that you supply ecological cleaning products and fairtrade products in the apartment." 31st March 2011
"The apartment was much more spacious than the photos indicated, we especially enjoyed the large terrace. Very good level of equipment in the kitchen it was as quiet as we had been led to believe (a priority for us). The ensuite bathroom smelt of damp and some of the paintwork there was damaged but this in our only critism. Excellent and helpful service. We appreciated the ease with which we were able to extend our check out time on the sunday morning and the availability of a 24 hour call out service although we didnt need it" - 27th March 2011 NOTE: We were very sorry to hear of the smell and paintwork. This has now been addressed. Our apologies.
"We really appreciated the understanding of our situation when booking. A very stressful time for us was made a little easier by kind helpful booking staff and a very comfortable haven" - 12th March 2011
"Early check in and late checkout requests were accommodated withourt question - very impressive" - 8th March 2011
"Fully equipped, very convenient store nearly. Kitchen fully equipped we found everything we needed, hope to stay again. Everyone very helpful." - Norwich Street - 27th February 2011
"It was great. The apartment has everything it should have. A very cozy and convenient place to stay. The only tiny comment I can think of is to provide some chop sticks" - Norwich Street - 8th February 2011
"After a long trip I couldnt wait to get in and relax and I was pleasantly impressed by the quality of the apartment. I immediately felt at home and was relaxed and secure. I did feel sorry for the gentleman that came to meet me as I was very late. Very impressed from start to finish, everyone was very professional." - 21st January 2011
"I was very happy with the help from all staff - very obliging and very helpful, I will definitely come back" - 9th January 2011
"We arrived 10 mins early & both your staff where there to greet us, we appreciated this especially in the weather" - 7th January 2011
"Beautiful, clean, fresh well equipped, a brilliant service" - 21st December 2010
"A delightful clean and modern apartment good parking and close to city" - Market Rise - 13th December 2010
"It was absolutely fantastic, first class accommodation we will definietely choose your space again when in cambridge" - Riverside Place - 11th December 2010
"All the hotels were booked which turned out to be a good thing, this is better than a hotel, I didnt see YSA as an option when I googled hotels in Cambridge. You may wish to elevate your profile." - Norwich Street - 7th December 2010
"Many thanks, just what we needed" - Garden Court - 27th November 2010
"Best apartment I have ever seen!!!" - Hamiltons - 24th November 2010
"Welcome pack was most welcome after getting here from work at 10pm" - 22nd November 2010
"The Your Space experience was as perfect as possible" - Riverside Place - 20th November 2010
"Thank you! Will definietely be back" - Paradise Street - 14th November 2010
"Really felt at home - thanks!" - Garden Court - 9th November 2010
"Many thanks to Suzanne and Aideen for their quick response to our phone problem. I appreciated the willingness to do whatever they could to fix it" - Manor House - 3rd November 2010
"Problem with leak dealth with promptly and staff were helpful in helping move apartment" - Paradise Street - 31st October
"Used before and will definitely come again" - 24th October
"Had a great time really felt like home in the apartment, convenient location" - 22nd October 2010
"Perfect!! Very well organised and magnificent location" - 21st October 2010
"Very pleased with the apartment standard will definitely try and book again" - Riverside Place - 18th October
"Excellent atention to detail, furnishing, quality and facilities provided all top of the range, a pity I couldnt have stayed longer. Not a regular visitor to Cambridge but would certainly stay here again" - 20th September 2010
"Reception on arrival was very good, my stay was extended by 3 nights which was extremely helpful" - 16th September 2010
"Exceeded our expectations. Will recommend to others – wish we were staying longer" – 5th September 2010
"A really great apartment. Would recommend this to anyone looking to stay in Cambridge" – Hamiltons – 5th September 2010
"Small leak in living room window: water collects when raining heavily" – Riverside Place – 1st September 2010. NOTE: This has been investigated and rectified
"Exceptionally well maintained high quality fittings" - Hamiltons - 30th August 2010
"Cleanest, best presented apartment we have ever seen. Brilliant" - Riverside Place - 30th August 2010
"Exceptionally well appointed apartments, no criticism possible. The process of booking and check-in seemed exemplary in both efficiency and friendliness. A very personal service combined with extremely well thought out accommodation" - Hamiltons - 28th August 2010
"Everything excellent - very user friendly and well equipped, superb housekeeping and we all loved the decor, furnishings etc. Great appliances too! What a find - we will come back again!" - Hamiltons - 27th August 2010
"Well equipped, furnished, nice and comfortable. Excellent placement as well. We've appreciated your work. Thanks!" - Garden Court - 15th August 2010
"We would have appreciated a TV/DVD in the bedroom. Having said that the television provided and all the kitchen appliances were of a superior quality. Thank you for providing such a clean and nicely decorated flat – We really felt at home!" – Norwich Street – 15th August 2010 NOTE: We are currently considering TVs in the bedrooms
"We felt like at home. This is the best compliment we can say." – 13th August 2010.
"We really like staying at your Meadowcroft apartments. Although no one stood out per-say all staff encountered were very friendly and helpful" - Meadowcroft - 12th August 2010
"Had no need to call on staff during stay to be able to answer last questions. But all dealings with staff generally very good. Wouldn’t hesitate to book again." – Garden Court – 12th August 2010.
"Thanks you, our stay here in Cambridge was lovely! We came to think of the apartment as home. It was nice to come back to after travelling around the UK." - Riverside Place - 11th August 2010
"I have 4 children and it's been a great stay and very comfortable for all of us. I have the feeling that I could ask for anything and the staff would provide with great level of compromise." - St Bartholomews Court - 8th August 2010
"The apartment was well maintained but we didn't have warm water in the 2nd evening. We found out that it was something about switching on/off the booster. We would recommend to give or provide note to other guests in order to solve such problem" - Norwich Street - 8th August 2010 - NOTE We have amended our welcome process to include details about how to have extra hot water.
"We felt as in our own home, wonderful stay." - Garden Court - 6th August 2010
"Thanks for the well kept apartments." – Paradise Street – 30th July 2010.
"It has been really nice" – Manor House – 30th July 2010.
"Best place I have ever stayed at!! Everything was perfect! Only issue I has was uploading flies and pictures online. I think it was blocked. Uploading pictures to Facebook or other websites would fail. All other internet activity was good" – Hamiltons - 24th July 2010. NOTE: This was a temporary problem due to over use by another guest and subsequent restrictions placed by BT on data flow.
"Salt and black pepper not refilled. Otherwise, everything is just fine and good." - Norwich Street – 23rd July 2010. NOTE: Addressed the issue with refilling with the housekeeping team.
"Overall the apartment and staff were very good. Would definitely stay here again!" – Market Rise – 15th July 2010.
"We appreciate everything you did to make things right when there was a problem at the other apartment. Thanks for your help with ALL our bags and for the wine" – Hamiltons – 10th July 2010.
"Thank you, great team and company! Very accommodating for our late departure request and helping us move to our new flat!!" – Norwich Street – 9th July 2010.
