Our Locations In 2003 we first opened up in Cambridge with 3 apartments.  We now have 70 apartments in 8 central locations.  In November 2011 we are opening up in The City of London, a short walk to the main central business district and easy access to Canary Wharf on the DLR.  Then, for your leisure time many of London's biggest attractions are only a short walk away, e.g. The Tower of London. To see our apartments in Cambridge CLICK HERE To see our apartments in London CLICK HERE

For all guests in our London and Cambridge apartments

Welcome!

We are delighted that you will be coming to stay with us.  Below you will find answers to some frequently asked questions and additional information that we think you might find helpful in making your stay with us easy and relaxing.

How do I arrive?

Watch this handy video to help prepare you for your stay. Please note you can turn captions on by clicking on the small CC button on You Tube.  You can then select the language you would like to see the captions in.  CLICK HERE to see the video.

Advise us of your approximate arrival time at least 24 hours prior to your check in. On the day of arrival call us on 01223 313383 option 3 when you are 45 minutes away and we will arrange to meet you there.

If I need something during my stay who do I call?

If you need to discuss your reservation to extend or shorten your stay for example please call 01223 313383 option 2 and speak with Lisa or Natalie, our Reservations Team, during the daytime Monday - Friday. In the evening and weekends Suzanne, Paul or Steve are on hand to help. After 10pm please leave a message and we will respond the next day. Alternatively email us reservations@yourspaceapartments.com

If you need to discuss something about your apartment for example report a maintenance issue or to ask when your weekly clean will be call 01223 313383 option 3 and speak with Helen our Guest Services Manager during the daytime Monday – Friday. In the evening and weekends Leo, Maria or Mandi are on hand to help. Alternatively email us operations@yourspaceapartments.com After 10pm please only call in the event of an emergency.

What do I need to know before I arrive?

• Your bed linen is Egyptian cotton, your towels are white and fluffy and are both refreshed weekly.  Additional towels supplied upon request.
• Your apartment is serviced weekly by our Housekeeping Team. If you require your apartment cleaning more frequently please ask us – additional cleaning can be arranged, price upon application
• Your internet is wireless broadband access and is high speed. It is suitable for systems with Windows 95 or above. Usage is subject to a Fair Usage Policy.
• Save your luggage allowance as there is no need to bring your hairdryer we supply one in your apartment.
• Take the stress out of your arrival with our welcome packs supplied complimentary -
• Staying 2 – 5 nights - This pack is designed to enable you to relax after your journey. It includes Fairtrade tea, coffee, sugar and hot chocolate, milk (1 pint), biscuits, bathroom products, soaps and Ecover cleaning and washing products (you can upgrade to an Enhanced pack – see below).
• Staying 6 nights and over (or upgrade to this option for a small charge if your stay is shorter) - This pack is designed to start you off, getting you through the first night and breakfast the next morning. It includes Fairtrade tea, coffee, hot chocolate and sugar, milk (2 pints), biscuits, eggs, bread, butter, Jams etc. cereals, pasta and pasta sauce, salt, pepper, bathroom products, soaps and Ecover cleaning and washing products for the machines.
• Your bathroom offers complimentary White Company mini toiletries to start you off
• Your TV is a flat screen with freeview
• Your apartment has a DVD player. A small DVD library is available for your use. Please contact our office for a list of DVDs.
• No need to find a laundrette your apartment has a washer dryer
• Bring your music collection with you your apartment has an MP3 Plug in Facility
• Don’t battle with a travel iron your apartment has an iron & ironing board
• We do not have a reception/concierge at our apartment locations but we’re just a phone call away and also operate a 24 hours a day emergency service. Call us on 01223 313383 we are happy to help
• Your departure – a departure card will be dropped to your apartment a day before you leave fully explaining the self check out procedure or details are also in your apartment manual
• Your apartment is ideal for you and your family. We welcome children and we can supply high chairs and travel cots free upon request

Quick reference of what’s in my apartment

Cutlery
Crockery
Pots and Pans
Other cooking utensils and equipment
Fridge Freezer
Washer Dryer
Dish Washer
Microwave
Rice Cooker on request
Cleaning products and equipment – dish cloths, tea towels etc
Iron & ironing board
Vacuum Cleaner
Clothes airer
Mop & bucket
Travel adaptor
TV
DVD player
MP3 Plug in facility

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For additional information about the city you ar visiting click below

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NEWS! Marino Place Now OPEN Businesses turn to serviced aparments Celebrating success Finalists in tourism Growth in market Recent guest comments "This was an excellent place to stay was the best i have stayed in and I have been travelling to UK for 35 years" - Marino Place - 5th October 2011 "This was by far one of thew best accopmmodation experiences I have had. Large spacious and comfortable from the moment I walked in. The elevator was magnificent for a girl with 4 large heavy bags even just to the first floor, More great things than there is space to write!!! All enquiries were responded to quickly and details of check in especially contact numbers, the manual although I didnt need it much was comprehensive and useful" - 1st October 2011 "Apartment is well equipped and all is well thought out. Excellent servicve from Mandi" - 22nd September 2011