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Your Space Apartment Coronavirus (COVID-19) company policy

September 9, 2020 by

Policy brief & purpose


This company policy includes the measures we are actively taking to mitigate the spread of coronavirus. Our staff have been trained to follow all these rules diligently, to sustain a healthy and safe environment in these unique times. Your Space believes it is important that we all respond responsibly and transparently to these health precautions.

This coronavirus (COVID-19) company policy is susceptible to changes with the introduction of additional governmental guidelines. If so, we will update everyone as soon as possible in a method relevant to their relationship to the company, i.e. staff will be updated verbally and/or by email, contractors will be updated verbally, in-house guests will be updated by email and/or message and future guests will be updated by updating the Guest Guidelines.




This coronavirus policy covers safety in our office, vehicles and in all our apartments.  It applies to all of our staff, especially those who physically work in the office and who work in the apartments or travel between our locations.  This policy also applies to our guests and those entering our office or apartments as contractors.


Policy elements


Here, we outline the required actions our staff will take to protect themselves and their co-workers from a potential coronavirus infection.  This includes two elements; Operational and Working Procedures.

If anyone sees these procedures not being followed, they are encouraged to notify a member of the Your Space management team on 01223 313383, so that further training can be provided.

If anyone sees anything that gives them cause for concern again, we ask them to notify a member of the Your Space management team so that changes to these procedures can be considered.  We welcome feedback and can always make improvements.


Operational procedures for our staff

General hygiene rules:

  • Wash your hands after using the toilet, before eating, and if you cough/sneeze into your hands. Use the soap provided and wash thoroughly, taking at least 20 seconds and ensure all parts of your hands are covered. You can also use the sanitizers you’ll find around the office.
  • Cough/sneeze into your sleeve, preferably into your elbow. If you use a tissue, discard it properly and clean/sanitise your hands immediately.
  • Open the windows regularly to ensure open ventilation.
  • Avoid touching your face, particularly eyes, nose, and mouth with your hands to prevent from getting infected.
  • If you find yourself coughing/sneezing on a regular basis, avoid close physical contact with your colleagues and take extra precautionary measures (such as requesting sick leave).

Working in the office:

  • Wash your hands as soon as you arrive.
  • Keep a distance between yourself and your colleagues, particularly when facing each other and talking.
  • Avoid crossing paths on the stairs or when entering/exiting rooms and the toilets. Stand back to allow the other person to pass first.
  • Follow the general hygiene rules above.
  • Follow the wipe down procedures, as given to you by the Operations Coordinator or one of the Directors. This includes daily cleaning routines and individual routines before and after using the facilities, such as the kitchen and toilets

Travelling in the vans:

  • Wipe down all touch points in the van every day before using the van. That includes, steering wheel, door handles, seats, inside of doors, the driving controls, and any other part of the van that may have been touched recently, internal and external.
  • Wear masks while travelling with another person and keep windows open if the weather allows.
  • Be careful when loading and unloading the vans to ensure you don’t get too close to a colleague.
  • Wear gloves when handling shared equipment/materials/laundry bags.

Working in the apartments:

  • At the end of cleaning an apartment dispose of gloves, foot covers and masks into a bin bag prior to sanitising / handwashing
  • Use a hand sanitiser after leaving an apartment. Alternatively, wash your hands with soap and hot water for 20 seconds before leaving the apartment.
  • If you suspect that a guest might be ill, contact the office ASAP, and leave the apartment.
  • Clean all communal areas with sanitiser. SPRAY ONTO CLOTH AND NOT ONTO SURFACE
  • Give hard surfaces / touch points special attention, such as:-
    • Door handles (apartments and other doors)
    • Bannisters
    • Push plates on doors
    • Light switches
    • Entrance door – glass panels – door surround
    • Any area considered a touch point will need sanitising
  • Return to office car park and dispose of the bag of gloves, shoe covers and face masks in the General Refuse bin in the bin store of Signet Court. Do not bring into the office.
  • Ensure you maintain a distance from your colleague/s while working. For example, aim to work in a different room from your colleague wherever possible.

Working in an occupied apartment (weekly cleans):

  • Knock on the door on arrival and stand back at least 2m
  • If the guest is at home, ask them if they would like you just to leave a cleaning bag or whether they are happy to vacate the apartment for the duration of the housekeeping service (up to 1 hour).
  • If the guest is not at home, carry out the housekeeping service but leave a notice on the outside of the apartment door, informing the guest that you are in the apartment and that they should not enter until you have finished.

Particular requirements for cleaning between guests (full cleans):

  • Particular attention should be paid to cleaning all touch points. This could include, but is not limited to, light switches; bedside tables; remote controls; taps; flush handles and toilet seats; door handles – inside and out; hair dryer handles; iron and ironing board, wardrobe doors; all kitchen equipment (e.g. kettle handle and lid); heater and/or air conditioner controls.
  • All crockery, cutlery, glasses and mugs should be put through a dishwasher cycle and then placed back in the cupboards using clean gloves.

Meeting new guests or contractors on site:

  • Arrive early to ensure the site/apartment is ready for the arrival.
  • Wear a mask and gloves
  • Sanitise the key to be used by the guest/contractor.
  • Leave the door unlocked, with the sanitised key in the door, if secure to do so. Alternatively unlock the door while the guest/contractor stands back once they have arrived, and then stand well back
  • Allow the guest/contractor to open the door themselves.
  • Follow them in at a distance and maintain that distance.
  • Ensure the guest/contractor is aware of all visitor guidelines, according to the Guest Guidelines document (below).
  • On departure, remove gloves and masks and dispose of in an external bin.