Meet Ricardo Andrade – Our New Reservations Coordinator
Following a series of summer graduation ceremonies, Cambridge University’s 2022 Class are embarking on the next stages of their journeys. Amid this atmosphere of celebration and fresh beginnings, Your Space is pleased to introduce Ricardo Andrade. We have recently welcomed him into the team as our new Reservations Coordinator. We spoke with Ricardo about his guest-centred role, what makes serviced apartments stand out and how he’d spend his ideal summer day in Cambridge.
Understanding Our Guests For Reservations
Originally from Portugal, Ricardo has now been living in the United Kingdom for three years. He has nearly a decade of experience in Customer Service, including working for famous names in the hospitality industry. Outside the office, he’s hoping for sunnier weather to spend time in nature with family and friends. Ricardo’s sociable nature means he thrives in his new people-focussed position as Your Space’s Reservations Coordinator. Using knowledge of the local area to help potential guests find the best Cambridge accommodation for their visit.
“When we receive an enquiry,” he explains, “I pay attention to the guest’s needs such as preferred location [and…] it’s useful to understand the reason for their stay.” Whether chatting with a business traveller, discussing local schools with a family relocating or comparing notes with a history enthusiast. Ricardo gets to know everyone who books with Your Space, finding an apartment that suits and serves their stay. Ricardo takes pride in being able to provide the personalised service a smaller company like Your Space can deliver. He shares that one of the best things about his job is having the opportunity to add special touches to a guest’s stay. Such as decorating their accommodation, to help them celebrate birthdays, anniversaries and even the occasional marriage proposal!
“A ‘Like Home’ Feel”
Ricardo works hard to ensure guests feel comfortable and relaxed during Your Space’s booking process. Helping them find comfort during their stay which he believes sets serviced apartments apart from accommodation options. Based on his extensive experience in hospitality, Ricardo says that, “hotels are, of course, very useful sometimes, but [they] lack the personalised service and the ‘like home’ feel,” of a serviced apartment. Hotel rooms are used for sleep, whereas, guests staying with Your Space can take advantage of their own amenities. Such as having their own laundry facilities and fully equipped kitchen to truly live “like they are at home: relaxing, cooking, playing with their kids and doing many other things that connect them to the apartment.” Serviced apartments can offer visitors complimentary secure parking, which is massively favourable since free parking is scarce in the city.
Love for Cambridge allows Ricardo to offer advice that helps guests make the most of their time here. He recommends a park picnic as the best way to celebrate an English summer’s day in the area. Visitors can choose to eat from independent cafes such as Bread and Meat, then enjoy the parks to relax. The famous Midsummer Common is well worth a visit! However, those able to travel a little further afield should enjoy the majesty of Wandlebury Country Park. It offers miles of woodland and wildflower meadows to explore. To read more about sights to see in Cambridge, click here to read our blog all about it!
We are delighted to have welcomed Ricardo to our dedicated team here at Your Space. Why not begin your journey to Cambridge by making an inquiry on our website? Tell us what you are looking for and seeing if we can provide the ideal apartment for your upcoming stay?